Across USA Moving & Storage
Write a Review8112 Chancellor Row
Dallas, TX 75247
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Phone Number: 214-905-7555
Fax Number: 214-905-9777
Toll Free: 1-877-822-7677
Latest Reviews for Across USA Moving & Storage
Frustrated shipper
Mover reviewed by frustrated shipper on 08/14/08
The company, Across USA, packed and picked up my stuff on July 31, 2008. Two weeks later, I called on August 12 2008, the 1st day available for delivery, to find out that my stuff is still at Houston. I called today August 14, 2008 and the company still holds my stuff at Houston. The customer service cannot even tell me when my stuff can be delivered. I finally did a search for moving company reviews on the Internet. I am NOT the only customer who is frustrated by Across USA. Many customers complained about the service of the company. I should do the search before I chose Across USA. For example, one customer at moving.respond.com complained that he (or she) had to wait for 30 days to get his (or her) stuff delivered. Another customer complained that the company over-charged him in the final cost. I even cannot find a single positive comment about this moving company. I will wait to see how my job can be done by Across USA and I will write more comments about my experience. So far, it is frustrated and I am in a panic mode.
My move from TX to NY
Mover reviewed by Dana H on 11/02/07
My sales person was so professional and helpful right from the start. My move date changed several times but she worked with me through all the changes. They had to have an inventory of my items and even though I didn't know how many boxes I would end up packing, my sales rep, Sheila, told me I could give her that information later and she estimated a box count for me in my estimate. I was even able to give her an actual box count the day BEFORE my move and she readjusted my price!! When the movers arrived, ON TIME, Joey the foreman introduced himself and explained everything to me. He was very professional and the movers worked quickly and efficently. I was told it would take up to 14 days to receive my items, but 2 days after my items were picked up, I called and they told me my items were being shipped in 2 days and within 7 days total I had my items.I would use Across USA again and have recommended them to others! KUDOS to the staff at Across USA!
Move
Mover reviewed by Laura M. on 11/01/07
Got great service on the front end. Very responsive good price quote. Then the final estimate came in at $800 more! We did add 3 additional items; one small box a painting and a tool box. The movers picked up a bicycle that was not on our list nor did anyone request it be added but because the movers came with a bicycle box they insisted they pack and take it. Jerry the Customer Service Supervisor who I dealt with was very unprofessional. Kept calling my mother-in-law "the old lady". DO NOT USE THEM