American Auto Relocation
Write a Review300 Oakwood Lane
Hollywood, FL 33020
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Phone Number: 954.924.8898
Fax Number: 954.924.8902
Toll Free: 866.924.8898
Latest Reviews for American Auto Relocation
American Auto Relocation
Mover reviewed by Melissa on 07/21/08
The problem we had was lack of accountability and responsibility on Diane's part. She is in charge of the Customer Service (ext 2). I contacted AAR and at first, she was really nice and made us feel comfortable about choosing AAR for their services. I had told her our moving situation, when we were leaving the state and obviously that the car had to be picked up by that date. She told me that there would be a three day period in which the car would be picked up and sent me the contract to sign. So the "expected ship date" came and then the next day. My husband called on the second day to see where they were he was told that the driver was in New Hampshire on his way down to PA. Then the third day comes and goes without a call. So on the 4th day, our last day in PA, I called worried. The response I got from Diane was defensive. She stated that we have "standard" on our contract which means there is a 7-10 day waiting period not a 3 day. She then asked me who I spoke with and I said Diane- her. She said that she wouldn't have told me that, and so on. I said "but I told you we were leaving on the 1st and needed our car picked up by then, if I knew this I would have made the estimated ship date earlier..." This is when she became defensive and stated that she would try and find someone to ship the car. She never called me back. We left the car with family, we never got a call back from Diane even though messages were left. However, my father got a call when AAR contracted a company to pick up our car. When my Dad spoke with the company who they contracted, he was told they called them the day before… He wasn’t very pleased either. So they came and picked up the car and as I write they are on there way up to were I live, 24 days later.