Continental Express Moving & Storage
Write a Review47531 Warm Springs Blvd.
Freemont, CA 94539
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Phone Number: 510.979.0291
Fax Number: 510.979.0293
Toll Free: 877.507.6683
Licenses:
190272
US DOT # 1498731
Latest Reviews for Continental Express Moving & Storage
Rip-off and scam movers
Mover reviewed by Anonymous on 07/07/08
Nobody likes to be cheated, extorted and left helpless. And its exactly what you feel after dealing with Continental Express. They were unprofessional, amateur and rude. Their money extortion started as soon as they appeared at my door. The driver quickly got upset because I resisted paying upfront and refused to sign the contract papers without explanation. I was charged $27 as fuel surcharge for moving to an opposite building. I called their office for explanation of these ridiculous charges. But no matter how much you argue, they work as a team leaving you helpless. Canceling their service after they have arrived is useless as well since you are now subject to cancellation charges. After loading the truck, he demanded more money for moving to a second floor unit despite being aware of it earlier. I showed him their email quote that clearly mentioned - No extra charge for stairs and/or elevator. He threatened to leave with the furniture in the truck if didn't cough up the extra money. They dragged my sofa and mattress and threw other item in and out of the truck. On asking for damages, he refused to pay anything and complained about the narrow stairs. In answer, I refused to sign the delivery complete papers as well. He raised his voice and cried out loud that I was wasting his time and would be subject to more charges. The damages issue is still unsettled and I will pursue to until they pay. But beware before you put your hand into a dogs mouth.
Bad experience with this moving company
Mover reviewed by washie on 05/24/08
I should have known something when the movers indicated that before they unload the truck, I would have to pay. Review carefully everything that you sign for this moving company. Do NOT have the movers pack anything. They charged me over $1200 in packing charges(and got away with it). Not only do they charge you extra charges for their packing, the movers get extra labor for how long it takes them to pack the items. It seems to be a lucrative racket for them. I have moved through legitimate movers 4 times over the past 7 years and found that this was the worst one I ever dealt with. Do not let the price fool you. I will be following up with a BBB complaint and California complaint on their predatory behavior.
Wouldn't recomend this moving company
Mover reviewed by Sasha on 04/21/08
I was promised the movers would show up at 11am, they showed up at 3pm. The movers were rude and didn't speak English. I was asked to sign/initial about 6 pages of paperwork, and the movers didn't speak English enough to explain them to me when I had questions. I tried to call headquarters, no one answered and the movers didn't know what time the offices closed. The movers took their sweet time, used an exorbitant amount of packaging materials (which I was responsible for paying for after the fact), and they charged me $75 for "gas" when my two apartments were less than 5 miles apart. They took a big chunk out of my dresser and tried to leave when my kitchen table and dresser were still in pieces. The movers would disappear constantly during the move and once when i went to find them, they were sitting in their car on their cell phones having a smoke break. On my time and money. Would NOT recommend this moving company.
Great moving experiance
Mover reviewed by Ben Stein on 01/24/08
I moved with Continental Express and had a great experience. the dispatcher gave 2 hours window for arrival and the movers was on time, professional and made me feel that they know what they doing. they wrap my furniture and was very nice to work with. i will definitely use this company again when i need to move again.