ASAP Van lines
Write a Review4350 Oakton Ave # 209
Skokie, IL 60076
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Phone Number: 847.673.3400
Fax Number: 847.673.2677
Toll Free: 877.292.2727
Licenses:
US DOT # 1313509
MC-ICC # 497834
Latest Reviews for ASAP Van lines
Never Again!!!!
Mover reviewed by Kathy on 07/07/08
i hired ASAp Van Lines, and from the beginning it was lies and promises. the movers showed up late, then they were rushing me and bossing me around in my own apartment about not to touch my own stuff or they will get confused (that should have gave me a sign right there), then the movers insisted that i give them a tip! They even demanded how much i should give. Then they claimed it was over the weight estimated, so that cost me another 1,200. they claim free wrapping, etc. but then they charge you for the materials??? they charged me 700.00 for the materials, they came to deliver my stuff, they had 4 missed appointment times in finally at 10;30 that night they showed up...Me and my family had to help them, then it wasn't even the people i hired back in chgo...that had me scared!!! What condition would my stuff be in?? Midway through the unloading there were 3 boxes that came out (they were clear totes) EMPTY!!! Even the guys who brought the stuff were scratching their heads...like why would you send empty totes across states like that with nothing inside, the duct tape used to hold the totes sealed was tampered with, and all the guys that delivered my stuff could say was that this was their first time touching these items, they received the truck earlier that day and have not been inside anything. i believed them, because the totes were way down in the middle of the truck, if these guys did it, then they would have had a lot of work to do putting back couches and other heavy items...?? But, who knows- the point is that ASAP Vanlines was hired to protect my goods and they did not do that, when i called to discuss the issue- one guy said "go ahead file a complaint- you have to PROVE that we stole your stuff-how do we know what you said was in those boxes, you can be lying for all we know?" I want to know who wants to file a class action lawsuit against this company!!!
almost a month
Mover reviewed by Summer on 05/27/08
We are a young couple who were on a very tight budget when moving ~ we even decided to leave some of the big stuff that we knew that we were going to need just so it would fit into our price budget. We had a quote from them that was around $1300 ... we knew it would go up a little bit but not like it did~ When they showed up to pack up our stuff they were late- everything after that wasnt bad until he started making us go over contracts and telling us we had to pay for all this plastic that they used and blankets. It was going to be like an extra $500 just for the packing materials, and the delivery could take up until 21 days. We called the main place while the guys were there and told them we cannot afford all these add ons ~ and we couldn't wait 21 days for our stuff the guy said that this move would go over $1500 and the latest it would be in florida was 7 days. We left the day after they did {which was jan 30} --- our stuff did not arrive in florida until the end of feb. Everytime we would call to find out what was going on with our stuff they were rude or had no idea what was going on~ they would hang up or just leave us on the phone and never come back to the line~ when they finally got here it was not ASAP Vanlines it was another company which i was not to happy about~ I gave them $700 the day they picked up and i had to give them $1500 the day the arrived because apparently our stuff overweighed. EVERYTHING WAS JUST NOT GOOD~ to save everyone that plans on moving the headache just DO NOT GO THREW THIS COMPANY (if thats even what you want to call it ~ they are a shady scam) they just scam you legally with contracts thats all...
Horrible Moving experience with ASAP Van Lines
Mover reviewed by John on 04/25/08
I too went with this company for their quote which was $1k less than reputable United...bad idea! They did not mark boxes when Packing and loading. They left cigarette butts in upstairs bedrooms. When they came to deliver in TX, the movers rudely demanded $1200 from wife or he leaves (we already paid). People that delivered were different that packed and it was on different truck. I was told they had to transfer everything to another truck. It was raining that night so stuff was wet. This was not ASAP Van Lines people, they were a sub job outfit from Florida, called Spider Moving (or something like that). They were putting all boxes unmarked (which were most) in garage. The movers were also walking through mud and bringing it into house. I opened boxes as they came off moving truck to see where they should go because not marked or marked incorrectly. Two managers and unbelievably rude to us. They hired 2 guys from manual laborer agency and had them do the heavy lifting. None of these guys had professional equipment or possibly skill to move large items such as Armoire (broke it), buffet (broken leg). They refused to move bigscreen TV upstairs because they said it was to heavy? Had to pay professionals to move it the next day, not a problem. One of the hired "laborers" told me this was they most unprofessional moving company he has ever worked for and felt bad for me. He and other guy were taken advantage of. We were missing a couple boxes and have not located them to date (5 months since move). They hit me up for tip, which I gave but made sure I gave directly to the hired help because they would have pocketed it. I was concerned for safety and just happy they left and we had our stuff, some broken, some missing, but family was fine. When I called the following week to ASAP Van Lines in Skokie, the manager laughed and hung up the phone on me. Avoid these guys at all costs.
ASAP VANLINES COMPANY=NIGHTMARE
Mover reviewed by KC on 04/15/08
We tried to contact A.S.A.P. Vanlines numerous times. Phone numbers listed on these movers website were disconnected, on one occasion the “manager” hung up on me after laughing at her questioning about the missing DVD/VCR player, and messages were never returned. We were placed on hold for more than an hour on several occasions, after being re-routed and given the run around from multiple employees of A.S.A.P. A.S.A.P. quoted the price of our move at $1302 dollars, but then allegedly used $374 for moving supplies including $35 boxes and more than $100 dollars of shrink wrap and tape. A.S.A.P. refused to hand over our belongings until we paid this exorbitant amount in full. Upon arrival of our belongings to our new address, the movers claimed that they couldn’t fit their truck onto our street, which was clearly untrue. A passerby stopped to reprimand them for trying to extort additional money out of us, because their claim of insufficient room for their truck was so ludicrous. The movers said that they would require a “tip” if we wanted help moving our stuff up to our apartment, then increased the price of this “tip” repeatedly. In the end, we measured out a distance of 75 feet from their van on the street, and they put our belongings there in the middle of the street for us to move the rest of the way ourselves. When the movers handed over the entertainment center door, they commented that it must have gotten “too cold”. Our boxes were severely damaged, including the ones marked “fragile”. The corners were crushed, several of the boxes had been un-taped as if someone had rummaged through them, and it was clearly evident that our belongings had been treated with complete carelessness and neglect.
File a complaint with the BBB - against ASAP Van Lines
Mover reviewed by TT on 03/03/08
I suggest if you have had a problem with this company to file a complaint with the BBB. BBB Chicago IL: https://odr.bbb.org/odrweb/public/GetStarted.aspx And with FMCSA: https://www.1-888-dot-saft.com/SSL/cc_start.asp Listing of other complaints: The Consumerist: http://consumerist.com/tag/asap-van-lines/ Consumers need to know THEY ARE NOT A REPUTABLE MOVING COMPANY!
IF YOU VALUE YOUR BELONGINGS, STAY AWAY!!!!!!!
Mover reviewed by TT on 02/28/08
They will most likely damage everything you own. Stay away unless you have a good lawyer!!
HORRIBLE EXPERIENCE WITH THESE MOVERS!!!!
Mover reviewed by Brittany on 02/05/08
This is by far the worst experience I've ever had with a moving company! The movers were unprofessional and charged me FAR over the estimated price! Do NOT be fooled!!!
I would pay to go with another company!
Mover reviewed by Alfonso on 01/18/08
The pick up was good w/o any issues, but receiving was a terror. I requested the delivery to be on either on Friday/sat/sun being into consulting, I don't be at my home on the rest of the days. They promised me at the pick up. Also, they told me i would be receiving my stuff in a week and after calling them after 8 days, i came to know, my good haven't left from Skokie itself. Then the next day, (Tuesday) driver calls me up and asks me to be at my apartment on Wednesday which was hard for me, being away from home during weekdays. He said, if I don't be there, then he would take the stuff to Charlotte and i need to take care of stuff after that. and pay the storage costs/day. I drove 400 miles round trip that evening and night to my residence and before i could get there, he called me again to tell that he would be delayed by 4 hrs. I continued waiting on him until mid-night and then he calls and tells me that he is too tired to get there and he would come in the morning now. I expressed my issues to him that i need to be in the office under any circumstances in the morning, and it wont be possible for me to wait for him in the morning. While i was in the office the next morning, driving 200 miles, they called me again and warned if i don't get my stuff when they reach there, i will have to pay extra 550 bucks to get my stuff back/make my own arrangement to get it picked from the storage+pay the storage/day. I again drove 150 miles to get to my apartment and received the stuff. There 2 people, one driver and his counterpart. He dropped my 2 boxes and used bad words, cursing me all the time. I was scared to death, if i be rude with them, they might stab me in the wall. The fear didn't let me express my frustration. After they brought my stuff inside, banging each and everything on the floor with full force, the driver asked me for tip. I refused and his counterpart started cursing me again! I would want to warn people about this disastrous experience!
Don't be fooled by the low estimate...
Mover reviewed by Katie on 12/19/07
I chose this company because of the low estimate - several thousands of dollars less than the competition. There is a reason for that. They weigh your boxes, so if your mover guesses wrong or your inventory does not give them a clear idea of what you actually are moving, be prepared to pay way more. Be prepared to wait...a long time. My mover was three hours late, and since they sent ONE MAN to move an entire apartment consisting of a queen bed, washer and dryer, and more boxes than one should have, it took four hours to load the truck. My moving day was completely thrown off. To add to it, he came in a used former Value City moving van with an 8.5X11 inch piece of paper taped to the door that said "ASAP Moving..." Totally thought my stuff was going to disappear. Well, it kind of did. I moved to the coast, and it took 11 days to get my things. They came so far after the delivery date I was told, I had already started my new job and had to take off work on the third day I was there so I could meet the movers. And this mover came in a Penske truck with an ASAP magnet on the door. Again, they sent one man to do it all, so it took several hours. On top of all that, I was missing a large piece of artwork and a lamp. DO NOT use this company. They are not professional and they should not be in business.
THE WORST MOVING CO.... STAY AWAY!!!
Mover reviewed by Jess on 12/13/07
I used A.S.A.P. for a move. First of all, the Quote they gave was off by 700.00 Seconded of all when I called for my stuff they told me it was on its way they would called! Never called, I called them they told me it would be here on a Friday, and it never showed!!! I had to call them and find out where my stuff was after telling me they could not find THE TRUCK witch had all my stuff in it. Fianlly after calling 3 more times, they told me that the truck broke down and I would not get my stuff till the next day! When the truck arrived, the 2 guys told me that they were at the office when I was calliny.... HUMMMMM I was told the truck was on its way and it broke down!!! LYE!!!! Then when I got my stuff off the truck, My furiture (witch they had wrap) and picture was damage!!! The guy claiming to own ASAP in rude and a lier!!!! I have reported ASAP to the BBB and weight and measures of IL as well as the utility comm. People.. you need to stay away for these moving co. The ONLY thing that I can say good about it is that some of the GUYS doing the moves are VERY nice and outgoing!
Unprofessional
Mover reviewed by Tony V. on 10/30/07
I received many nasty emails from Max at ASAP. He is unprofessional and not a good speller. I should of searched google before continuing email conversations with him. It seems that he has a history of anger problems with customers. I would stay clear of ASAP Van Lines Moving and Storage.
Amazing Move
Mover reviewed by Tamara Williams on 10/25/07
I had a wonderful experience with this company. I did my research and picked them because they were a reasonable price and had good service. They sent me referral emails from other customers and gave me phone numbers to call. they picked me up on time and took a detailed inventory, which i got a copy of. I added a few boxes (10 or so) which I had not told them so when my weight was about 200 lbs over I want surprised. (10boxes x 20lbs=200 or so). The main gay, the foreman? also gave me a written reestimate before the move So I was aware. I understood about delivery times from actually reading my contract. I was delivered and my items were in good condition. I would, and have, recommended ASAP to many friends and family, all with good results.
Avoid Children
Mover reviewed by Wheeler on 10/22/07
I was very disturbed when I received emails from Max bad mouthing other companies. When I gave Max the name of the competition he had, he flipped out and started sending me emails, websites, and court cases about each company. He forgot got the job and focused on the downfall on other companies instead of highlighting his own company. I would not recommend this company to anyone. Dealing with Max is like dealing with children, they do not listen to you and they just focus on making their pockets bigger. I found this tactic to be very unprofessional.
Horrible Experience
Mover reviewed by Brenda on 10/03/07
I got a pleasant call from a man who's name I will not say. He was very professional and talked to me like he was my brother. We went over an inventory and I was very satisfied with the price. Actually, no other company came close! The horror began when I found out my weight was 900 pounds over what we discussed. I called back and he try to explain that I had items not on the inventory, that was why my price went up. Here was my problem, I sold my dinning set and my couch so I can buy new ones. I was told my stuff would not be delivered if I didn't pay almost $1200 more. He said they would re-weigh my order and surprisingly my weight decreased by 1100 pounds! My hearted raced when I saw the first price, and I thank God that there was a re-weigh. This is a nightmare no one needs to go through. I was very dissatisfied.
Totally unprofessional movers with worst attitude
Mover reviewed by tejas patel on 09/17/07
They will give you low cost to trap you in ..after that they will add everything in contract when they will come to pick up your stuff..after that you cant say No and you are helpless....then when they say they wil deliver..it will take at least additional 2-3 days ..Till then you have to stay without your stuff..BEWARE OF THESE GUYS..THEY ARE NOT PROFESSIONAL MOVERS AT ALL